In a remarkable act of observation and compassion, Chicago USPS Letter Carrier Doriel Carson went above and beyond her postal duties — and may have saved a life in the process. It was just another day on her delivery route following a holiday weekend when Carson noticed something unusual. A mailbox that is normally emptied…
In a strategic move to enhance business customer support and increase revenue, the U.S. Postal Service (USPS) has realigned its sales teams under one centralized organization. This change is designed to improve the process of finding, getting, and keeping customers at all levels. Unified Sales Structure Effective immediately, the following teams will now report directly…
Stay updated with the latest USPS news from April 6 to April 12, including Postal Pulse reminders, upcoming price changes, and inspiring employee stories. Postal Pulse Survey Now Open Until May 16 The annual Postal Pulse employee survey is now live and will remain open through Friday, May 16. USPS encourages all employees to share…
WWII Veteran Receives 13,000 Birthday Cards Through USPSThe Antigo, WI Post Office recently helped deliver over 13,000 birthday cards and packages to Reuben Kolpack, a 104-year-old World War II veteran from Birnamwood, WI. Kolpack’s granddaughter initially requested 104 cards—one for each year of his life—through a social media post. The request went viral, and mail…
USPS has rolled out a new feature for Informed Delivery users — email notifications when their mail has been delivered. Informed Delivery is a free service that lets customers preview their incoming letter-size mail and manage package deliveries. Now, most users can receive real-time email alerts confirming that their mail has arrived. These notifications are…
The United States Postal Service (USPS) has announced planned price adjustments for various mailing services, which are set to take effect on Sunday, July 13. These proposed changes, which have been approved by the Postal Service governors, would raise mailing service product prices by an average of 7.4%. The proposed price increases are still under…
USPS Follows Federal Ethics Rules to Ensure Fairness in the Workplace The U.S. Postal Service is reminding all employees of the federal ethics rules that apply when it comes to workplace relationships involving relatives. If a relative reports to you, you must avoid favoritism or any action that could be seen as giving them an…
The next Postal Pulse employee survey will run from Tuesday, April 8, through Friday, May 16, giving all USPS employees the opportunity to share valuable feedback about their work environment. This annual survey plays an important role in helping USPS identify areas for improvement and create a better workplace for everyone. What You Need to…
While delivering mail in Mason City, IL, Letter Carrier Jayden Wise heard a desperate cry for help. Acting swiftly, Wise followed the sound and found a customer who had fallen from a ladder and was in severe pain. Without hesitation, Wise called 911 and stayed by the injured customer’s side until paramedics arrived. Thanks to…
The United States Postal Service (USPS) is making strategic refinements to its service standards to improve efficiency, reliability, and cost savings. As part of these enhancements, USPS has introduced new online tools and a fact sheet to help customers better understand expected delivery times. Key Changes in Service Standards These updates will impact various mailing…
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